CAUSES AND EFFECTS OF JOB DISSATISFACTION OF SECRETARIES A CASE STUDY OF THE NIGERIAN TELECOMMUNICATION, (NITEL) PLC IN ENUGU.

CAUSES AND EFFECTS OF JOB DISSATISFACTION OF SECRETARIES A CASE STUDY OF THE NIGERIAN TELECOMMUNICATION, (NITEL) PLC IN ENUGU.

ABSTRACT

This research is intended to survey the implications of job dissatisfaction of secretaries in Nitel Enugu with the view of determining whether secretaries are not dissatisfied with their jobs, and what makes for job dissatisfaction/satisfaction in the organization. The number of secretaries  in Nitel Enugu were chosen as a population of study among other government organization that have secretaries who face similar problems selection of the respondents were based on simple random sampling.

The result of this study showed that secretaries are dissatisfied with their job. The cause of this job dissatisfaction starts from the low salary they receive which to them is not commensurate with the nature of their job, less time for themselves, constant change of boss, un-cooperative attitude of colleague, people perception of secretaries and lack of achievement.

Finally, in view of the above, it is recommended that bosses should be allowed to work in an office with a secretary for at last 4-5 years duration before they are changed or transferred. This will enable the secretaries to be acquainted or familiar with the boss and it will enhance productivity and out put level. Secondly, the salary level of secretaries must be in accordance with what others are paid. It must be enough to motivate them towards working harder for attainment of the organization goal.

TABLE OF CONTENTS

CHAPTER ONE

1.0       INTRODUCTION

1.1       BACKGROUND OF THE STUDY

1.2       STATEMENT OF THE PROBLEM

1.3       PURPOSE OF THE STUDY

1.4       SIGNIFICANCE OF THE STUDY

1.5       RESEARCH QUESTIONS

1.6       SCOPE OF THE STUDY

CHAPTER TWO

2.0       LITERATURE REVIEW

2.1       CONCEPT AND DEFINITION OF A SECRETARY

2.2       FACTORS ASSOCIATED WITH JOB DISSSATISFACTION

OF SECRETARY

2.3       CONSEQUENCES OF JOB DISSATISFACTION

2.4       JOB DISSATISFACTION AND FACTORS THAT CAN GIVE RISE

TO JOB DISSATISFACTION OF THE SECRETARY

2.5       SYMTOMS AND EXTENT OF JOB DISSATISFACTION

2.6       VARIOUS MOTIVATION THEORIES THAT ARE RELATED

TO JOB DISSATISFACTION

2.7       THE NEED HIERACHY THEORY

2.8       SECRETARY AND JOB DISSATISFACTION

CHAPTER THREE

3.0       RESEARCH METHODOLOGY

3.1       RESEARCH DESIGN

3.2       AREA OF STUDY

3.3       POPULATION OF STUDY

3.4       SAMPLE AND SAMPLING TECHNIQUES

3.5       INSTRUMENT FOR DATA COLLECTION

3.6       VALIDITY OF THE INSTRUMENT

3.7       RELIABILITY OF THE INSTRUMENT

3.8       METHOD OF DATA ANALYSIS

CHAPTER FOUR

4.0       DATA PRESENTATION, ANALYSIS AND FINDINGS

4.1       RESEARCH QUESTIONS

4.2       RESEARCH QUESTION NO 2

4.3       RESEARCH QUESTION NO 3

4.4       SUMMARY OF FINDINGS

CHAPTER FIVE

5.0       DISCUSSION AND CONCLUSION

5.1       DISCUSSION OF RESULTS

5.2       CONCLUSION

5.3       RECOMMENDATION

5.4       LIMITATIONS OF THE STUDY

REFERENCES

APPENDIX

QUESTIONNAIRES

CAUSES AND EFFECTS OF JOB DISSATISFACTION OF SECRETARIES A CASE STUDY OF THE NIGERIAN TELECOMMUNICATION, (NITEL) PLC IN ENUGU.