BUSINESS PROCESS MANAGEMENT IN NIGERIAN COMMERCIAL BANKS CHALLENGES AND PROSPECTS

TABLE OF CONTENTS

                                                                                                                        Page

Title Page                                                                                                        i

Certification                                                                                                    ii

Approval Page                                                                                                iii

Dedication                                                                                                      iv

Acknowledgement                                                                                          v

Table of Contents                                                                                           vi

List of Tables                                                                                                  xi

List of Figures                                                                                                 xii

Abstract                                                                                                          xiii

CHAPTER ONE:     INTRODUCTION

• Background of the Study                                                                   1         
• Statement of the Problem                                                                   4
• Objectives of the Study                                                                      6
• Research Questions                                                                             7
• Research Hypotheses                                                                          7
• Significance of the Study                                                                   8
• Scope of the Study                                                                             9
• Area of the Study                                                                               9
• Limitations of the Study                                                                     9
• Profile of the Selected Commercial Banks

Studied in Southern Nigeria.                                                              10

• Definition of Terms                                                                            14
• Organization of the study                                                                   15

References

CHAPTER TWO:    REVIEW OF RELATED LITERATURE

2.1       Introduction                                                                                        18

2.2       Historical Background of Business Process Management                  18

2.3       Conceptual Framework                                                                       19

2.3.1    Business Process Definitions                                                              19

2.3.2    Business Process Properties and Models                                            21

2.4       Business Process Management                                                           22

2.4.1    Process Management Defined                                                                        22

2.4.2    Concepts of Business Process Management                                       23

2.4.3    Business Process Management Principles and Practices                     24

2.5       Business Process Management Life Cycle.                                        26

2.5.1    Design and Analysis                                                                           27

2.5.2    Configuration                                                                                      27

2.5.3    Enactment                                                                                           28

2.5.4    Evaluation                                                                                           28

2.6       The Concept of Organizational Performance                                     29

2.6.1    Measuring Organizational Performance                                              30

2.6.2    Factors that Affect Organizational Performance                                30

2.7       The Concept of Business Process Re-engineering                              31

2.8       The Concept of Total Quality Management                                       33

2.9       Comparative Analysis between Total Quality

Management and  Business Process Reengineering                           36

2.10     The key Characteristics that Differentiate Business Process

Management from Business Process Re-engineering.                        37       

 2.11    The Concept of Banking                                                                     38

 2.11.1 Meaning of Banks and Why Do  Banks  Exist                                   38

  2.12   Theoretical Framework                      40                                    

  2.13   Business Process Management Maturity Model                                 50

2.14     Implementing Business Process Management in a Bank                    57

2.14.1  Important Drivers for BPM in Banks.                                                  58

2.14.2  Where BPM can be implemented in a Bank                                       59

2.14.3  When to implement BPM in a Bank                                                   62

2.14.4  Criteria preparing for BPM                                                                 62

2.15     The critical success and failure factors of BPM                                 63

2.15.1  Critical Success factors of BPM                                                         63

2.15.2  Critical failure factors of BPM                                                           64

2.16     Implementing Business Process Management (BPM)                        64

2.16.1  The Critical Business Process Steps to the Success of a

BPM  Initiative                                                                                   65

2.16.2  Technology Planning, Selection and Rollout Steps             67       

 2.17    Evolution of Banking Industry in Nigeria.                                         71

2.18     Basic Theories of Bank Management                                                76

2.18.1  The Commercial Loan Theory                                                            77

2.18.2  The Shift Ability Theory                                                                     77

2.18.3  The Pool-Of Funds Approach Theory                                                78

2.18.4  The Anticipated Income Theory                                                         78

2.18.5  Conversion of funds Approach Theory                                              79

2.18.6  The Modern Approach (Gap Analysis) Theory                                  79

2.18.7  Theory of Distress                                                                               80

2.19     Determinants of Commercial Banks Performance in

an Economy                                                                                        80

2.19.1  Leading Rate                                                                                      81

2.19.2  Depositors Rate                                                                                  81

2.19.3  Ownership and Control                                                                      82

2.19.4  Management Effects                                                                           82

2.19.5  Market Structure                                                                                 82

2.20     Regulatory Institutions in the Nigeria Banking Industry.                  83

2.20.1  Central Bank of Nigeria                                                                      83

2.20.2  Nigeria Deposit Insurance Corporation (NDIC)                                84

2.21     Theories of Competition