BANKER AND CUSTOMER RELATIONSHIP IN NIGERIA BANKING INDUSTRY

CHAPTER ONE

1.1   INTRODUCTION

Before going into the subject of this study “banker customer relationship” it is very essential to have an insight into what a bankers and into really is a customer from the time immoral, it has been a difficult and controversial task to find an acceptable definitions of a banker because of the diverse activities carried out by banks. But according to decree No 2 of 1990 section 16 [2] of the chartered institute of banker defines a banker as “a person who in consideration of remuneration received engaged himself in the practices of banking procedures.

It is also essential to identify what a bankers is through there are so many definitions of the world bank however we shall try as much a possible to see a few of the definitions as proffered by scholars.

According to section [1] of bill of exchange act of 1990 defined a bank as “a body of person whether incorporated or not who carry on the business of banking.

While according to Dr Herbert hart tries to defined a bank as ‘a person or company carrying on a business of receiving money and collecting draft for customer received, monies and collecting draft for customer subject to the obligation of honoring cheque drawn upon them from time to time by customer to the extent of the amount available on their current account.

Meanwhile, different people visit bank for different reason, while some people visit banks to cash their personal cheque or issued in this favor, other go to deposit cash or cheque it was however decided in TREAT WESTERN RAILWAY V. COUNTRY BANKING COMPANY LIMITED [1901] that a customer is a person who has “some sort account either deposit or current of some relation with a bank”

However, having some sort of account with a bank is not a condition precedent to be a customer.

Due to the bankers customer’s relationship the customer and banks have obligatory right and duties with their own cash other and is shall be briefly discussed primarily the nature of the banker-customer relationship is contractual. The nature of the banker-customer relationship, being special, generally and essentially contractual can take place in the following forms:

• Debtor-creditor relationship
• Principal-agent relationship
• Bailor – Bailee relationship
• Mortagor- Mortgage relationship
• Executor- Trustee relationship

Furthermore, in view of the banker-customer relationship, bank perform and renders services to their customers and their services cordially draw researchers attention.

1.2   STATEMENT OF RESEARCH PROBLEM

        The project has been able to provide answer to the following research question.

• What is a banker and a bank?
• Who is a customer?
• What are the right and duties of bankers?
• How can the bankers-customer relationship be established?

1.3   RESEARCH QUESTIONS

        The research question base on the banker and customer relationship in Nigeria banking industry with special emphasis, on right and duties. In the course of the research, answer will be provide to the following research problem:

• Can the banker-customer relationship be terminated
• In what ways can a banker-customer relationship exist
• What are the right duties of a customer.

1.4   OBJECTIVES AND PURPOSE OF THE STUDY

The following has been the aim and objectives of the study

• To explain the meaning of a bank and banker
• To highlight who a customer is
• To highlight the relationship between the banker customer
• To enumerate the right and duties of a banker
• To enumerate the right and duties of a customer
• To highlight the implication of banker-customer relationship
• To expatriate the termination of banker-customer relationship.

1.5   RESEARCH HYPOTHESIS

        The use of primary and secondary made of data collection is of greater help to this research work. The i9nstrument used for collection of primary data are as follows; the presentation of questionnaire and personal interviews which way conducted with some of the worker in union bank of Nigeria plc.

        The sources of data collection is secondary data includes the following the use of text books, magazine, newspaper, lecturer note and annual report from the bank.

        All the collected has be analyzed through the description statistic and inferential statistic hypothesis

1.6   SIGNIFICANCE OF THE STUDY

        This project work is basically designed to focus on the nature of banker customer relationship and services which the banker rendered to their customer, it is also designed to served the interest of the readers like student, bank customer and member of the society, a general reader who has no previous knowledge of banking and its also in treat in findings out what the subject is all about, is all would find this project very educative and helpful

1.7   SCOPE OF THE STUDY

        This research is making a study basically on bankers-customer, relationship and their right and duties arising from this relationship much work would be based on the natives of banker-customer relationship and various services rendered by bankers to their customer.

        Furthermore, this project has been restricted to commercial banks since they dealt largely with purely descriptive in nature and concentrated on union bank plc.

        This research has a lot of limitation in it make-up which has due to the diversity of the topic. The methodology has limited by a number of factors, firstly, some respondent might refused to return their questionnaire. Also response to the question might not necessary represent the union of the respondent despite the technique used to obtain a fair representative sample and there by reduces bias to medium.

        More so, time and finance constraint are other factor or a difficulty that has been encountered during the course of data collection; this has not allowed us to visit all the union bank plc. Thus data collection will be limited.