AWARENESS AND USE OF ELECTRONIC RECORDS MANAGEMENT SYSTEM AND ADMINISTRATIVE EFFECTIVENESS IN NIGERIA TECHNOLOGICAL HEALTH CARE SERVICES

AWARENESS AND USE OF ELECTRONIC RECORDS MANAGEMENT SYSTEM AND ADMINISTRATIVE EFFECTIVENESS IN NIGERIA TECHNOLOGICAL HEALTH CARE SERVICES

ABSTRACT

The study examined awareness and use of electronic records management for administrative effectiveness in Federal Airport Authority of Nigeria Hospital (FAAN). The study employed the survey design and the purposive sampling technique to select 450 staff across management, senior and junior level. A well-constructed questionnaire, which was adjudged valid and reliable, was used for collection of data from the respondents. The data obtained through the administration of the questionnaires was analyzed using the Pearson correlation analysis.

The results showed that there is positive and significant relationship between electronic records management and administrative effectiveness (r=0.772; p<0.05). This implies that electronic records management is a crucial factor and strong predictor of administrative effectiveness in federal airport authority in Nigeria hospital (FAAN).

The study hereby concluded that There is significant awareness of electronic records management on administrative effectiveness among federal airport authority of Nigeria hospital(FAAN hospital) staffs.

The study suggested that; The hospitals need to fully utilize ERMS or move to EDRMS, to save retrieval time, save filing space, save stationery such as toner and blank paper, pave a way to paperless offices and avoid users queuing for one file, allow maximum communication with users, low medical errors, low costs, and timely access to information, accurate data and high physical efficiency; The hospital need to use ERM for business processes improvement, minimise shortage of filing space, missing and misfiling, resolve damage to records and shortage of staff; The hospitals need to upgrade and use the existing servers as a storage media for complete electronic patient records keeping; They also need to make available disaster backup for recovery in case it is affected by disaster like fire and water; They need to maintain the antivirus as they used Symantec endpoint protection; The system used for electronic records management in hospitals need to cover all patient details, instead of only personal and financial details of the patients. Since the system has a provision to cover all the details, the hospital officials like doctors, nurses, pharmacists and clinical support staff need to use it through those available system functionalities.

CHAPTER ONE

INTRODUCTION

1.1   Background of the study

In this modern age, the exponential increase of information volume has transformed the manner in which organizations, both public and private in carrying out their businesses, (Turney, Robinson, Lee & Soutar, 2009). Significant changes have taken place in the nature of the information being generated, stored, processed and distributed (Asogwa, 2013; Muaadh & Zawiyah, 2015). Although technology can help to manage the creation and the processing of information, if used without understanding the records and information management principle, will only invite haphazard effect (Mnjama & Wamukoya, 2008)

AWARENESS AND USE OF ELECTRONIC RECORDS MANAGEMENT SYSTEM AND ADMINISTRATIVE EFFECTIVENESS IN NIGERIA TECHNOLOGICAL HEALTH CARE SERVICES