AUTOMATED CUSTOMER RELATION MANAGEMENT SYSTEM

The current and future well being of an organization depends mostly on the activities and management of its customer relation element. All activities towards improved productivity such as profit; organizational efficiency and effectiveness can only be made possible by the manner and method in which the customer relations are managed. Customer relation management, therefore, occupies a critical position in well being of an organization more especially in the area of facilitating positive changes towards effective performance. Because of this, there is a need to improve some areas of operations of customer relation department which require improvement or replace areas that may require replacement this initiated. This project focus in computerization of the customer relation department that leads or aims at reducing time constraints job involves in the organization including improving inadequate records maintenance in the system that leads to the system problem inadequate production of the product that will satisfy the customers. A computer model will be developed to take care of the problem areas that require computerization and improvement strategies proffered in areas of requiring an appraisal. This will go along way to help customer relations management to meet up with the challenges posed by the development of information technology and go a long way to help around the globe.