ASSESSMENT OF COMPETENCIES REQUIRED BY SECRETARIES IN SECONDARY SCHOOLS IN AGUATA LOCAL GOVERNMENT AREA OF ANAMBRA STATE

ASSESSMENT OF COMPETENCIES REQUIRED BY SECRETARIES IN SECONDARY SCHOOLS IN AGUATA LOCAL GOVERNMENT AREA OF ANAMBRA STATE

ABSTRACT

The major purpose of this study was to determine the assessment of competencies required by secretaries in secondary schools in Aguata Local Government Area of Anambra State. The population of the study comprises of 30 secretaries in 21 secondary schools in Aguata Local Government area. Two research questions were formulated which guided the study. A structured questionnaire was formulated which guided the study. A structured questionnaire was developed and validated percentage were used to answer the research questions. The major findings of the study were (1) Oral communication skills is important for secretaries to carry out their works effectively. (2) Written communication skill is essential for a secretary requiring a broad vocabulary, proper grammar and good spelling (3) Interpersonal communication skill will help secretaries to build a good relationship with people. It was concluded that (i) Preparing presentation and creating spreadsheet is important to secretaries (ii) Word processing and transcription is essential to secretaries employed in secondary schools (iii) Secretaries employed in Secondary schools must master document management for the effectiveness of their job.

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF STUDY

Secretary has always been a vital link between those who make management level decisions and those who react to and implement the decisions. In the present role of administrative assistant, however, a competent and responsible secretary serve not only as a link between management and staff but also a key support person for the executives.

The word secretary has been understood in different ways by different people. Some see if as a typist or a receptionist or even as an office clerk.

ASSESSMENT OF COMPETENCIES REQUIRED BY SECRETARIES IN SECONDARY SCHOOLS IN AGUATA LOCAL GOVERNMENT AREA OF ANAMBRA STATE