APPRAISAL OF QUALITY CONTROL PROCEDURES IN A MANUFACTURING ORGANIZATION (A CASE STUDY OF JUHEL PHARMACEUTICAL COMPANY, EMENE, ENUGU)

ABSTRACT

The study “an Appraisal of quality control procedures in a manufacturing organization” a study of Juhel Pharmaceutical Company Enugu, sees quality as the totality of features of a product or service that bear on its ability to satisfy the customers perceived or stated needs(Khanna, 2012). This study made use of the following objectives; to identify the possible poor quality of the organizational products, to examine the processes of quality control in the manufacturing organization, to determine the various ways of mitigating quality defects in the manufacturing organizations. The study tries to find out the procedures through the following research question; what are the causes of poor quality products in the organization? What are the processes of quality control in the manufacturing organization? What are the various ways of mitigating quality defects in the manufacturing organizations? The study also test it’s significant through the help of some hypotheses. The researcher adopted some theories that helped in elaborating more on the topic. A question was use as a form of collecting the data used for the study. Frequency table were used to analyze the bio-data of the respondent, a descriptive table were used to check the importance of the adopted research question and a Z-Test were used to test the significant of the study. The study found out that there are some possible causes of poor quality product, some processes used for quality control were identified and there are effective ways of mitigating quality defect of some product in Juhel Pharmaceutical Company Enugu. The researcher then recommend that the organization should continually investigate its manufacturing procedures so as to identify possible causes of poor quality, the organization should also regularly check to ensure that the processes of quality control used by them is up to standard and they should have safer and better ways of mitigating quality defects in its products. Finally, the study suggest that further research should be done on the influence of quality on the buying behavior of consumers, the effect of quality on organizational profitability and the relationship between quality control and organizational productivity.

CHAPTER ONE

INTRODUCTION

1.1 Backgroundof the Study

Quality is one of the competing priorities that many organizations adopt. Khanna (2012) defines quality as the totality of features of a product or service that bear on its ability to satisfy the customers perceived or stated needs. Quality of a product or service satisfy both actual and perceived needs of the people for which the products are designed and produced for.Banjoko (2009) defines quality as a measure of the degree to which a particular product satisfies the expectations of customers with respect to certain tangible and intangible attributes inherent in the design of the product or service and its performance under normal use.

High levels of quality are essential to achieve Company business objectives. Quality, a source of competitive advantage, should remain a hallmark of Company products and services. High quality is not an added value; it is an essential basic requirement. Quality does not only relate solely to the end products and services a Company provides but also relates to the way the Company employees do their job and the work processes they follow to produce quality products or services. The work processes should be as efficient as possible and continually improving. Company employees constitute the most important resource for improving quality. Each employee in all organizational units is responsible for ensuring that his/her work processes are efficient and continually improving.