AN ASSESSMENT OF CONFLICT MANAGEMENT IN AN ORGANIZATION

AN ASSESSMENT OF CONFLICT MANAGEMENT IN AN ORGANIZATION

ABSTRACT

This research work aimed at investigating the assessment of managing conflict in organization especially that of non-profit making organization. The objective of the study is to provide necessary strategies to manage conflict and to make appropriate recommendation, for effective conflict resolution, and to ensure development, productivity and societal growth. The researcher adopt the description pattern of study and uses personal interview and questionnaires to collect data for the studying sixty questionnaires were distributed to both the senior and junior staff of the Hart/and construction of Nigeria limited Auchi, and the application of Z test was adopted for analyzing the test of hypotheses. The research findings revealed that the causes of conflict are poor communication gap, unequal distribution of rewards, and power tussles among staff. We recommend that collective bargaining, acceptance of subordinate goals, and effective communication device to employee should be adopted by the administrators.

TABLE OF CONTENTS

Title Page i

Approval Page ii
Certification iii

Dedication iv

Acknowledgements v

Abstracts vi

Table of Contents vii

Chapter One: Introduction

1.1 Background of the Study 1

1.2 Statement of Problem 3

1.3 Objective of the study 3

1.4 Research Questions 4

1.5 Statement of Hypotheses 4

1.6 Scope of the Study 5

1.7 Significance of the study 6

1.8 Limitations of the Study 6

1.9 Operational Definition of Terms 7

Chapter Two: Literature Review

2.1 Introduction 8

2.2 The Review 20
2.3 Summary of the Chapter 26

Chapter Three: Research Methods

3.1 Introduction 28

3.2 Research Design 29

3.3 Population of the Study 29

3.4 Sample and Sampling Technique 30

3.5 Instrumentation 30

3.6 Method of Data Collection 31

3.7 Method of Data Analysis 32

Chapter Four: Data Presentation, Analysis And Discussion

4.1 Introduction 35

4.2 Data Presentation and Interpretation 36

4.3 Data Analysis and Hypotheses Testing 37

Chapter Five: Conclusion and Recommendation

5.1 Introduction 48

5.2 Summary of Findings 48

5.3 Conclusion 49

5.4 Recommendations 50

5.5 Suggested Area for Further Studies 51

Reference 52

CHAPTER ONE

INTRODUCTION

1.1 Background of the Study

The study of conflict management as it is aimed in this work is to investigate how conflict can be managed among organization personnel in Hartland Construction Nigerian Limited, here in Auchi head office, and other zonal offices in the federation. Many organizations has faced different conflicts in the organization of both material and personnel, but the ability to manage these conflicts lead to the organizational effectiveness and improve efficiency, but when not properly handled, it results to loss of man hour, waste of resources and low productivity.

Basically, conflict is inevitable in organization. It can be negative or positive in an organization depending on the way it is handled asserted by Mr. Victor Umoru. There is no meaningful development that can take place in a state of rancor and prevailing issues in the world today in general and since it cannot be eliminated entirely and one must live with it, the best attitude on effective and efficient execution should be developed towards it. That suggest that the inevitable in the industrial setting should be recognized and developed and understanding of the ways of managing, minimizing as well as resolving it.

An organizations needs to create a peaceful environment where high degree of compromise and better understanding will be reached between the Administrators, union, employees in civil services where all this exist. There’s always a high degree of productivity and great commitment when provision of welfare services are made that in turn lead to organizational development.

Conflicts in Nigeria organizations are disastrous especially when it is negative, thereby creating unnecessary economic lost to both institutions (Society and the organization). This at times results to industrial action such as strike, lockout, street protest, seat tight, go slow etc which results to loss of production, loss of man hour, and waste of resources. This survey tends and aimed to deal on the conflict management in an organization to ensure organizational developmental efficiency with high productivity to the societal growth (Coser, 2006).

1.2 Statement of Problem

AN ASSESSMENT OF CONFLICT MANAGEMENT IN AN ORGANIZATION