A STUDY OF THE ROLES OF SECRETARIES IN OFFICE ADMINISTRATION AND MANAGEMENT

A STUDY OF THE ROLES OF SECRETARIES IN OFFICE ADMINISTRATION AND MANAGEMENT

ABSTRACT

This work has been designed to look at the various roles played by secretaries in office administration and management and carefully investigate the works and its challenges to these secretaries in their endeavor which they encountered while rendering their duties. The need for the study has arisen from the recognition of the important role secretaries play in an organization especially in administration and management. The research study is divided into five sections. Chapter one has the introduction, which introduces the subject matter. It also contains the background of the study where the researcher unveiled the roles office managers played in effective record management. This is followed by the statement of the problems where the researcher enumerated the problems the office manager observes that impale her to embark on this research work. It also has the objectives of the study, research questions, significance and scope of the study. Chapter two contains all related literatures of different authors who have written on the subject matter. Chapter three emphases on the research methodology. The research method adapted is survey research. Data was obtained through the use of questionnaire and oral interview. In chapter four, the presentation, analysis and interpretation of data was formulated. Chapter five has the summary of findings, recommendation and conclusion.

CHAPTER ONE

INTRODUCTION

Background of the Study

     As information and communication technology (ICT) continue to expand in the office across the nation, the world of business equally changes rapidly and the roles of secretaries in the office administration and management has greatly evolved (development). Office automation and organizational restricting have led secretaries to assume a wide range of new responsibilities ones and reserved for managerial and professional staff. Secretaries need to be provided with training and orientation, conduct research on internet or else where and learn how to operate new office technologies this will really help the secretaries to know their roles in the modern offices today because some establishment have acquired and installed some modern communication equipment.

Generally, office no doubt makes an important contribution to economic and social life of any nation or society. Hence, any complex industrial society would rapidly come to a standstill if the office is not there. Every efficient organization must provides its management with efficient and sufficient information, planning control and financial science.

It is limit to expenditure on administration if everyone were to be engaged in office work, there would be imbalance between the productive activities and administration. The correct balance must be stuck between the resources devoted to directly and to productive activities so as sustain rapid economic development in the country.

Little Mill standing Ford and Appleby (1986) remarked that administration is that part of the management process concerned with the institution and carrying of procedures by which the programme is held down and communicated. The progress of activities are equally regulated and checked against target and plans. Essentially the purpose of the office is to provide service of communication and this can be amplified under five heading which as follows:

-Receiving information

-Recording information

-Giving information

-Arranging information

A STUDY OF THE ROLES OF SECRETARIES IN OFFICE ADMINISTRATION AND MANAGEMENT