A STUDY OF THE CAUSES AND EFFECTS OF STRESS ON SECRETARY€™S JOB PERFORMANCE IN BUSINESS ORGANIZATIONS IN ENUGU URBAN (A CASE STUDY OF EMENITE PLC ENUGU)

A STUDY OF THE CAUSES AND EFFECTS OF STRESS ON SECRETARY’S JOB PERFORMANCE IN BUSINESS ORGANIZATIONS IN ENUGU URBAN (A CASE STUDY OF EMENITE PLC ENUGU)

ABSTRACT

The purpose of this work was to find out the effects of stress on the secretary’s job performance. A questionnaire was drawn up with which data were collected. This was supplemented by observations. The respondents were in selected organizations in Enugu Urban.  In all 61 questionnaires were distributed for the study.

From the data collected and analyzed, it was discovered that secretaries face a lot of stressing situations in the course of doing their jobs but that some were more painful in their effects than others. The three most significant stress or identified were lack of adequate equipment and sufficient working materials and equipment, strenuous human relations in the work place and the lack of necessary qualifications.

Recommendations were however made that adequate training of the secretary physically and mentally should be proved among others.

TABLE OF CONTENTS

CHAPTER ONE

Introduction

1.1              Background of the study

1.2              Statement of the Problem

1.3              Purpose of the Study

1.4              Significance of the Study

1.5              Scope/Limitations of Study

1.6              Research Questions

1.7              Definition of Terms

CHAPTER TWO    

Review of Literature

2.1              The Concept of Stress

2.2              Types of Stress

2.3              Causes of Stress

2.4              Effects of Stress in Achievement of Organizational Goal

2.5              Measure to Curb Stress on the Job

2.6              Summary of Review of Literature

CHAPTER THREE

Research methodology and design

3.1              Area of the Study

3.2              Population of the Study

3.3              Sample

3.4              Sources of Data Collection

3.5              Research Instrument

3.6              Validity of the Instrument Used

3.7              Administration and Collection of Questionnaires

3.8              Method of Data Analysis

CHAPTER FOUR

4.1              Analysis and Interpretation of Data

4.2              Findings

CHAPTER FIVE

5.1              Introduction

5.2              Summary of Findings

5.3              Conclusion

5.4              Recommendation

Reference

Appendix

A STUDY OF THE CAUSES AND EFFECTS OF STRESS ON SECRETARY JOB PERFORMANCE IN BUSINESS ORGANIZATIONS IN ENUGU URBAN (A CASE STUDY OF EMENITE PLC ENUGU)