CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
"Online Restaurant Management System" is a web application. This system is developed to automate day to day activity of a restaurant. Restaurant is a kind of business that serves people all over world with readymade food. This system is developed to provide service facility to restaurant and also to the customer. This restaurant management system can be used by employees in a restaurant to handle the clients, their orders and can help them easily find free tables or place orders. The services that are provided is food ordering and reservation table management by the customer through the system online, customer information management and waiter information management, menu information management and report. The restaurant menu is organized by categories (appetizers, soups, salads, entrees, sides and drinks) of menu items. Main objective build the system this is to provide ordering and reservation service by online to the customer. Each menu item has a name, price and associated recipe. A recipe for a menu item has a chef, preparation instruction sand associated ingredients. With this system online, ordering and reservation management will become easier and systematic to replace traditional system where are still using paper. To resister a meal online, the customer has to become a member first then he can access the later part of the site. This project to facilitate customer for make online ordering and reservation. The option of becoming member was only an attempt to avoid (to some extent) placing the fake bookings.
Online Restaurant management system is the system for managing the restaurant business. After successful login the customer can access the menu page with the items listed according to the desired time. The main point of developing this system is to help restaurant administrator manage the restaurant business and help customer for online ordering and reserve table. In proposed system user can search for a menu according to his choice i.e. according to price range and category of food and later he can order a meal.
The project is developing because; many restaurants have a lot difficult to manage the business such as customer ordering and reservation table. If the customer book an order and later wants to cancel the order, he is permitted to do this only within a specific time period. By using manual customer ordering it is difficult for the waiter to keep the correct customer information and may lose the customer information. The customer is also given the facility to view the status of the order to determine if it is ready
1.2 Statement of the Problem
Nowadays, many restaurants manage their business by manual especially take customer ordering. . In traditional booking system, a customer has to go to restaurant or make a phone call in order to get his meal reserved. Today, restaurant waiter takes the customer ordering by manual system with using paper. Customer does some formal conversation like hello, hi, etc. Than he demands for today’s menu and do some discussion over menu items then he orders. It takes 5 to 10 minutes to book the order and waiter book the order on paper so there is probability of lost and duplication of customer information. Restaurant management system puts the order in a queue with specific priority according to time and quantity, and then a cook is assigned for the specific order to complete it.
Besides, the restaurant waiter information also by manual system kept use paper and this is difficult for restaurant administrator to find waiter information, probability missing the paper and difficult to arrange the schedule. Initial problem is that the customer has to get connected over the phone; it would be harder if the restaurant is very popular and busy. Sometimes, waiter information and customer information is important to restaurant administrator for reference in the future. The chances of committing mistakes at the restaurant side in providing a menu list for a specific time would be more.
Many people have experienced going to a restaurant where the service is poor and there is a lack of attention from the wait staff. The paper menus can be flimsy, hard to navigate, and outdated. To leverage the growing mobile industry, the on –line restaurant proffers solution. This restaurant menu and management system will replace the paper waste, is more maintainable, and allows for greater customer engagement. The problem confronting the research is to determine the Documentation for online restaurant management system.
1.3 Objectives of the Study
1. To determine the nature of on-line restaurant
2. To determine the Documentation for on-line restaurant Management system
1.4 Research Questions
1. What is the nature of on- line restaurant?
2. What is the nature of the Documentation for on –line restaurant Management system?
1.5 Research Hypotheses
Hypothesis I
Ho The level of on-line restaurant is low
Hi The level of on-line restaurant is high
Hypothesis II
Ho On-line restaurants is not significant
Hi On –line restaurant is significant
Hypothesis III
Ho Documentation for on- line Restaurant is not effective
Hi Documentation for on- line Restaurant is effective
1.6 Significance of the Study
The study provides a structural appraisal of the Documentation for on line restaurant management system as a framework for enhancing the development and growth of on-line restaurant management system.
1.7 Scope of the Study
The study focuses on the appraisal of the Documentation for On-line restaurant management system.
1.8 Definition of Terms
ONLINE RESTAURANT DEFINED: "Online Restaurant Management System" is a web application. This system is developed to automate day to day activity of a restaurant. Restaurant is a kind of business that serves people all over world with readymade food. This system is developed to provide service facility to restaurant and also to the customer. This restaurant management system can be used by employees in a restaurant to handle the clients, their orders and can help them easily find free tables or place orders.
ADMINISTRATOR: Administrator or manager is the person who will manage the entire system. He is allowed to reassign the cook according to his priority; he can edit the menu information such as its price, items available currently, etc.
CUSTOMER: This user will register to be a member to use the online system of this online restaurant management system. This online ordering divided into two type of customer; it is customer dine-in ordering and takeaway ordering.
DINE IN ORDERING: Dine in ordering, customer will view menu, make online ordering and make a reservation table. This system allows customer to place an order or allow him to cancel the book order.
TAKE AWAY ORDERING: But takeaway ordering, customer can view menu and online ordering without reservation table.
